Château de Versailles

You can contact the teams for different groups on +33 (0)1 30 83 75 05 or at versaillespourtous@chateauversailles.fr

Do not hesitate to ask for advice or information about your visit from welcome and security staff. They will be able to let you enter via more easily-accessible routes closed to the general public.

Physical disability:
- The parterres and groves are currently inaccessible from the terraces of the Palace of Versailles;
- To reach the Versailles gardens and explore its paths and groves, you must access the park via the Queen's Gate.
- Free entry to the park can be granted upon presentation of a French 'Carte Invalidité' or 'Carte Mobile' or a GIC/GIC card (disabled parking card)
- Disabled parking spaces are available near the restaurant La Flotille and the Neptune Fountain
- Main entrance; priority access; Entrance A; to your left above the Court of Honour
- Individual visitors with entry tickets are welcomed at the Dufour Pavilion; this Pavilion is accessible to people with reduced mobility (disabled toilets on the lower-ground floor, accessible by lift, lowered welcome desk, tactile maps, left-luggage office, shop, etc.)
- For visitors using the lift, it is strongly advised to go in backwards to make it easier to get out on the lower-ground floor
- For individual visitors without a ticket, tickets can be bought in the South Ministers' Wing (ramp access)
- To visit the gardens, electric shuttle cars (not accessible to electric wheelchairs) are available at a reduced price (driving license required); the little train is not accessible to wheelchair users, reduced price
- 'Palace of Versailles' app available on iPhone and Android offers location tracking as well as cultural content
- Entrance doors are always left open
- Left-luggage office accessible thanks to Palace staff
- 20 wheelchairs for hire from the Palace; these wheelchairs can only be used for visiting the inside of the Palace
- Vehicles running on liquified petroleum gas (LPG) are not permitted in the main courtyard of the Palace of Versailles
- Adapted sanitary facilities equipped with a transfer bar and a wash handbasin with a hollowed-out lower part.
- Entrance on the same level or with a sloping plane.

Hearing impairment:
- The Palace of Versailles is offering a programme of tours in French Sign Language for individual visitors in late April 2019 and early July 2019
- Tickets can be booked directly on the Palace of Versailles website: http://en.chateauversailles.fr/plan-your-visit/tickets-and-prices?public=12&visite-tid=2
- Booking online is required, click on 'reserve by email'
- Reception equipped with a magnetic induction loop.
- Lift with visual and/or sound announcement with magnetic induction loop.
- Luminous flash coupled with the audible fire alarm (where a deaf person may be alone as a toilet).

Visual impairment:
- Presence of a tactile model of the building, the wings of the Grand Common and the courtyards in the Etats Généraux hall.
- The Dufour Pavilion, is the reception area for individual visitors with tickets.
- In this pavilion, a tactile orientation map is at your disposal.
- Do not hesitate to ask for the audio guide as an audio description of the 1st room only will give you a better understanding of the tactile frieze. - This audio guide does not include a guide aid.
- Introduction to the visit, a self-guided tour of the History Gallery of the Palace, located at the beginning of the tour, this gallery is made up of 11 rooms.
- It retraces the history of the Palace through the centuries.
- A tactile device with samples of materials is available in the first room.
- Transparent glass doors/walls with contrasting elements
- Absence of obstacles to the face when circulating (screens, wall lights, underside of stairs, etc.).
- Stairs with tactile and visual contrast before the first descending step, continuous handrail, and contrasting stair nosing.
Lift with adapted control keyboard (raised and/or Braille keys) and sound-proofed cabin with floor announced.


Mental disability:
- Specific visits programmed
- Trained/informed staff